Terms of service

Terms of Service

Important Pleasure

1. Overview

This website is operated by Important Pleasure, a trading name of IMPORTANT IMPORTS Pty Ltd (ACN 643 290 073), registered in New South Wales, Australia.

Throughout the site, the terms “we”, “us” and “our” refer to Important Pleasure.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service and all applicable Australian laws.

If you do not agree to these Terms, you must not use our website or services.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age when purchasing products from our intimate wellness collection.
You are legally capable of entering into a binding agreement under Australian law.

We reserve the right to cancel any order where age requirements are not met.

3. Products & Services

We offer plush toys, beach towels, and intimate wellness products for sale within Australia.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities of products
Refuse service to anyone at our discretion

All product descriptions and images are provided as accurately as possible. However, slight variations in colour, packaging, or design may occur.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD).

We reserve the right to change pricing at any time without notice.

Payment must be received in full before goods are dispatched.

We use secure third-party payment providers to process transactions.

5. Shipping

We offer free standard shipping Australia-wide unless otherwise stated.

Delivery timeframes are estimates only and may vary depending on location and courier service.

All intimate wellness products are shipped in plain, discreet packaging.

We are not responsible for delays caused by postal carriers.

6. Returns & Refunds

We comply with Australian Consumer Law.

Customers are entitled to a repair, replacement, or refund if a product:

Is faulty
Is significantly different from its description
Is not fit for its intended purpose

For hygiene reasons, intimate wellness products cannot be returned if opened or used unless faulty.

Change-of-mind returns for plush toys and beach towels must be unused and returned within 14 days of delivery.

Nothing in this policy limits your rights under Australian Consumer Law.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Important Pleasure and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Important Pleasure shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes any guarantees or rights under Australian Consumer Law.