Shipping policy
Shipping Policy
Important Pleasure
1. Shipping Coverage
Important Pleasure proudly offers free standard shipping Australia-wide on all orders unless otherwise stated.
We currently ship within Australia only.
2. Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak periods (sales, holidays, promotions), processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
3. Estimated Delivery Times
Delivery times vary depending on your location:
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Metro areas: 2–7 business days
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Regional areas: 5–10 business days
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Remote locations: May take longer
Please note that delivery timeframes are estimates only and are not guaranteed.
4. Discreet Packaging
For all intimate wellness products, we use:
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Plain, unbranded packaging
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No product descriptions on the outer box
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No indication of contents
Your privacy is important to us.
5. Shipping Carriers
We use trusted Australian postal and courier services to ensure reliable delivery.
Carrier selection may vary depending on your location and order size.
6. Tracking Information
Where tracking is available, tracking details will be sent via email once your order has been dispatched.
If you have not received tracking information within 3 business days, please contact us at:
📧 IMPORTANTIMPORTS@hotmail.com
7. Incorrect Address
It is the customer’s responsibility to provide accurate shipping details.
If an incorrect address is provided:
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We are not responsible for lost parcels
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Re-shipping fees may apply
Please contact us immediately if you notice an error in your address.
8. Lost or Delayed Parcels
If your parcel is significantly delayed:
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Check your tracking information
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Contact the courier directly
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If unresolved, email us at IMPORTANTIMPORTS@hotmail.com
We will assist in lodging an investigation where required.
9. Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the packaging and product
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Include your order number
We will assess and resolve the issue promptly.
10. International Shipping
At this time, Important Pleasure ships within Australia only.
If international shipping becomes available, policies will be updated accordingly.